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071 9620383
office@carrickedcentre.ie

How to book?
  1. New Users please register on this website  to book a course.
    * Please use your personal email. 
    * check your email and SPAM to activate your account then come back to the website to login and book.
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Webinar Signup Info
  1. Register for the course here on our website.  
  2. Once you have registered, an email will be sent to your email address with a ZOOM WEBINAR LINK. Please follow the instructions outlined in the email, to register for the webinar.  
  3. After registering through the ZOOM LINK in that email, you will then receive a second email confirming your booking and containing important information about joining the webinar.  

You will not be able join the webinar if you do not follow the above steps so please, make sure you check your emails. Please check your spam in case the email goes in there. If you do not receive an email  (having checked your spam) please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

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Customer Service Charter

OUR MISSION

CESC aims to provide a meeting place for the dissemination of knowledge and information to all teachers, especially by the organisation of courses, seminars, conferences, lectures, debates, symposia, and other means, subject to committee approval.

We also aim to encourage fruitful links with and between the various levels of education.

SERVICES AVAILABLE FROM CESC

  • Deliver professional development courses and supports for teachers, principals, and school management.
  • Support whole-school improvement and planning, mentoring and advising school personnel.
  • Provide supports to SNAs and other school support staff.
  • Administrative support to National in-service providers.
  • Work with primary, post-primary, special education schools, and third-level institutions.
  • Support implementation of national professional learning programmes.
  • Provide a substitute teacher service.

WHAT IS A CUSTOMER SERVICE CHARTER?

This charter is a commitment to the quality of our service delivery to you. It outlines what CESC will do, how, and within what timescale. We are committed to continuously improving service quality.

HOW CAN YOU HELP US

  • Provide feedback to help us improve.
  • Provide accurate information when dealing with us.

WHAT TO EXPECT FROM CESC

  • Friendly and inclusive service delivery.
  • Courtesy and professionalism.
  • Clear, accurate, helpful information.
  • Prompt response to enquiries and concerns.
  • Equality and non-discrimination.
  • Confidentiality and GDPR compliance.
  • Continuous improvement in service delivery.
  • Referral to appropriate agencies when needed.

ACCESSIBILITY

  • Private meeting rooms available as appropriate.
  • Facilities accessible per the Disability Act 2005. Contact the Director for any queries.

EQUALITY

We uphold equality legislation and do not discriminate based on age, disability, gender, family status, race, religion, sexual orientation, or Traveller community membership.

PRIVACY AND CONFIDENTIALITY

All information is handled with total confidence, respecting your dignity and complying with GDPR.

COMMUNICATIONS

  • We respond promptly, helpfully, and courteously.
  • Staff identify themselves by name when answering phone calls.
  • All emails and phone calls are usually answered within five working days.

CESC is fully committed to providing high-quality client services.

HOW TO MAKE A COMPLAINT

  • We aim to get things right first time, but recognise mistakes can happen.
  • Simple complaints may be dealt with immediately; otherwise, we will acknowledge them in writing or by phone.
  • We will respond to all complaints within five working days.
  • Escalate to the Director of Carrick-on-Shannon Education Centre if unsatisfied: director@carrickedcentre.i